Marine

ACE's Unique Cargo Risk Management Approach

ACE’s underwriters have an innovative approach to their business. Our underwriters are predominantly account managers, coordinating and directing the activities of claims, recoveries, credit control, systems and loss management. They are dedicated to servicing our clients by making the most effective use of these other ACE services and in offering help and advice on matters concerning import and export.

Our unique team of Master Mariners is experienced in all aspects of cargo handling, transportation and marine loss control. This specialist team can provide a variety of marine technical support services, ranging from general consultation to the organization and implementation of a comprehensive Cargo Risk Management Program.

We have an international network of ACE offices to issue local policies where required. Even if local policies are not issued, our colleagues abroad can still settle claims promptly and professionally.

We are recognized as having a first-class Marine Claims team in London, focused on client service. This team combines commercial reality with an in-depth expertise that distinguishes our claims capabilities from that of our competitors. When dealing with international claims, the Marine Claims team is supported by our Global Network.

Our ‘in-house’ recoveries department will ensure that enquiries are investigated immediately when a loss is reported in order to quickly protect our clients’ rights against responsible third parties. Our Global Network of recoveries staff will take the most effective action for local situations.

We will also help to review the existing and proposed transit contracts to check that all of your rights are protected.

For our larger corporate clients, we will allocate a specialist team of dedicated account handlers, including a Service Manager and representatives from each of their disciplines. This provides focused points of contact and enhances the communication process.

ACE International Cargo Risk Management

Whether you are a small entrepreneur sending a truckload of goods to the next town, or a large multinational operation shipping worldwide, your reputation and profitability depend upon the safe delivery of your goods.

Cargo Risk Management provides professional solutions to ensure that your goods are properly protected throughout the complex and constantly changing modern transportation chain.

ACE is an acknowledged leader in Cargo Risk Management, employing over 50 dedicated cargo specialists worldwide. This global expertise, coupled with a sustained commitment to the provision of comprehensive, quality marine cargo insurance programs, is ACE’s unique approach.

The Cargo Risk Management Concept

The final stage in a successful business deal is safe delivery to your customer. It is easy to believe that arranging the transport and insurance cover ends your responsibilities, but when things go wrong, you quickly discover that the consequences still affect you. These could range from damage to your reputation, a lost opportunity in a new market, delays to the completion of a project, or contractual liability for late delivery.

Cargo risk management is about applying the same commercial sense of loss minimization you adopt on site, to protecting your cargo in transit. Every shipment is subject to different hazards depending on a number of factors, including the nature of the cargo, destination, mode of transportation and routing. At ACE, we strike a sensible balance between loss prevention and an insurance contract to help businesses succeed. This philosophy ensures that all viable steps are taken to reduce the risk before it causes a loss.

Between 70% and 80% of cargo losses could be avoided by proper risk management, and our Marine Risk Managers will work with you and any intermediaries to identify, understand and control the specific risk factors relevant to your cargo. Of course, we provide the usual comprehensive insurance cover for cargo risks, whether preventable or not.

ACE’s unique team of Marine Risk Managers has developed an invaluable pool of technical knowledge and expertise in the field of Cargo Risk Management

In the short term, we will work with you to analyze the risks pertinent to your goods, prevent losses from occurring and assist in engendering a risk management culture in the relevant areas of your organization. You benefit because your insurance is priced more carefully for your specific situation to give you premium stability.

In the longer term, reduction and control of transit related loss incidents and resultant safe delivery of cargo enhances the relationship between you and your customers. We also aim to create a more commercially stable relationship between you, your brokers and ourselves.